Plans change. Here is exactly what you get back, and when. Times are counted from the scheduled pickup or trip start time. Refunds are on the amount paid to kfGo.
Shared day tours
Full fare is paid at booking.
| When you cancel | Refund |
|---|---|
| 24 hours or more before pickup | 100% |
| 12 – 24 hours before pickup | 50% |
| Less than 12 hours, or no-show | No refund |
One free date change, up to 12 hours before pickup, if seats are available.
Private day trips and airport transfers
Full fare is paid at booking.
| When you cancel | Refund |
|---|---|
| 48 hours or more before pickup | 100% |
| 24 – 48 hours before pickup | 75% |
| 6 – 24 hours before pickup | 50% |
| Less than 6 hours, or no-show | No refund |
Flight cancelled by the airline: full refund or a free reschedule if you tell us before the vehicle leaves for pickup.
Multi-day private trips and pilgrimages
An advance confirms the booking; the balance is paid before the trip starts.
| When you cancel | Refund |
|---|---|
| 15 days or more before start | 100% |
| 7 – 15 days before start | 75% |
| 3 – 7 days before start | 50% |
| Less than 72 hours, or no-show | No refund |
Permit, e-pass and border-tax fees already paid for interstate trips are not refundable.
When plans change on our side
We cancel
If kfGo cancels for any reason of ours, such as a vehicle or driver being unavailable, you get a 100% refund, or a free new date if you prefer.
Breakdown on the way
We send a replacement vehicle as fast as possible. If we can't and the trip can't continue, we refund the unused part of the trip in full.
Weather, closures and hartals
Red or orange rain alerts, landslides, road or site closures by the government or forest department, hartals and strikes are outside our control. We will change the route or postpone. If the trip cannot run at all, you choose: a free new date within 6 months, or a refund of the full amount minus costs already paid to third parties.
A stop closes on the day
If one stop is closed (for example a park, a museum on its weekly holiday, or a dam), we replace it with a nearby alternative. This is not a cancellation and is not refunded.
When plans change on your side
Late at pickup
We wait up to 30 minutes free. After that, waiting is charged at the rate card. If you don't arrive within 60 minutes of the pickup time and don't answer our calls, the booking is treated as a no-show.
Ending the trip early
Once a trip has started, unused days, stops or kilometres are not refunded, unless the trip ended because of us.
Changes during the trip
Extra stops, kilometres or hours are charged at the rate card and settled with the driver or the office at the end of the trip.
Third-party bookings
Hotels, houseboats, boat cruises, entry tickets, virtual queue slots, paragliding and shows are booked with their own operators and follow their own refund rules. kfGo does not refund these.
How to cancel
- Message or call us: WhatsApp or call +91 96334 44723 or +91 96334 44790 with your booking reference and name.
- Time is stamped: the time your message reaches us decides the refund slab, not the time we reply.
- We confirm in writing: you get a WhatsApp confirmation with the refund amount.
- Refund: paid back to the original payment method within 7 working days. Bank or gateway timing may add 2–3 days.
Fairness first: if something goes wrong that isn't covered here, call us. We will always try to offer a new date or a fair partial refund before saying no.
This policy forms part of every kfGo booking. kfGo may update it; the version in force on your booking date applies. Nothing here limits your rights under the Consumer Protection Act, 2019.