This policy explains how KF Travel and Logistics Private Limited ("kfGo", "we", "us") collects and uses personal information when you use kfgo.in or contact us by phone, WhatsApp or email.
Information we collect
- Booking details: name, mobile number, email, pickup and drop locations, travel dates, number of passengers and any notes you give us.
- Payment references such as UPI transaction IDs or payment IDs. We do not see or store your card or bank details.
- Messages you send us on WhatsApp, phone or email.
- Basic website usage data, such as pages visited and browser type.
How we use it
- To confirm and deliver your booking, assign a vehicle and driver, and contact you about it.
- To send booking updates, receipts and information you ask for, including on WhatsApp.
- To meet legal, tax and accounting obligations.
- To improve our services.
WhatsApp communication
When you book or message us on WhatsApp, we use your WhatsApp number and messages to reply and keep a record of your booking. Reply STOP at any time to stop non-essential messages.
Sharing
We do not sell your personal information. We share only what is needed with the driver and vehicle partner assigned to your trip, payment providers, KF Group companies that support our operations, and authorities where the law requires it.
Storage and security
We keep your information only as long as needed for these purposes or as required by law, and protect it with reasonable security measures.
Your choices
You can ask us to access, correct or delete your personal information, or to stop contacting you, by writing to office@kfgo.in.
Contact
KF Travel and Logistics Private Limited, 12/325, Puthuval House, Veli Road, Pallithura, Thiruvananthapuram, Kerala 695586. Email office@kfgo.in. Phone +91 96334 44723.